Learning and working in the Cabin Crew field for quite some time, I can say that good working relationship are more important than ever in today’s increasingly collaborative work environments in Aircraft and Aviation in general. Unfortunately, this can sometimes be easier said than done. It’s not impossible, however. My experience says that it is of utmost importance that we get a proactive jump on forming positive workplace relationships by implementing some simple methods and establish an amazing career in one of the work environments that are subject to constant change.
The recruitment team, with this question, wants to know how ready you are to work in this environment and are you someone that can overcome obstacles and stress.
To formulate the best answer to this question, you must have in mind which aspects of a business relationship should be highlighted.
I will start with COMMUNICATION.
Communication is critical to all relationships — both in and out of our workplace. This is pretty much understandable. We will be working with different people so they all have different needs and preferences. Displaying a high level of understanding your colleague’s needs and responding to them accordingly can help you not only enjoy a better working relationship but also maximize productivity. And this includes the customers as well.
Expressing understanding regarding some ground rules for how and when you’ll communicate eliminates confusion, irritation, and other negative emotions in the workplace.
The second thing I wanna highlight is simply called: RESPECT
Just as the job of a Cabin Crew is your top priority, so are your colleague’s roles and responsibilities of equal priority to them. It is of utmost importance that you are aware of time management and being on time for your flight, treating everyone with courtesy, and honoring the time and space of others.
While there’s a time and place for venting, the flying job during work hours is not it. You should not complain about your previous employer and your colleagues. Not only does this damage the recruiter’s perception of you as a professional person, but it also promotes something called a culture of negativity.
Express knowledge and enthusiasm that highlights that you are not afraid of becoming part of the problem and that your attitude is commitment and becoming part of the solution. Share proactive approach with brainstorm ideas toward solutions. This is far more productive than griping anyone who will listen and risking your reputation in the process.
DISPLAY LISTENING SKILLS
Everyone has the potential to make a difference in the workplace — regardless of level or position. Share how encouraging you are in welcoming ideas from others, and refrain from disparaging or belittling them.
This doesn’t mean you have to accept and implement bad ideas, but it does mean treating people — and their ideas — with the same courtesy with which you’d want to be treated. Plus, you never know when someone’s idea will turn into an unexpected solution for an ongoing challenge.
BE SOMEONE THAT SPEAKS UP
Always have in mind that you have a unique set of knowledge, skills, and experience. Sharing these with your team members, not only has the potential to make positive change but also gives your colleagues a better sense of who you are and what you have to offer.
In addition to sharing your ideas, it’s also essential to share your gratitude. If a colleague has helped out with a task or made a positive contribution to your work, acknowledging their efforts can go a long way to building a sense of teamwork.
Dear candidates, my experience says that: “Everyone makes mistakes.” Errors are a fact of life. In most cases, they’re recoverable. What’s not recoverable? Making a mistake and putting the blame on another colleague and worse, try to hide and lie. If you do a mistake, miss a deadline, or mess up an assignment, own it.
Many crew miss deadlines or mess up assignments and don’t sell them out to management. The recruiters wanna know are an accountable candidate that is ready to learn.
Last, but not least dear candidates,
always go into relationships with an open mind, realistic expectations, and never assume. People are only who we think they are based on what our interactions have been with them. One of the best pieces of advice I got from a supervisor in Qatar Airways was: accept the way people are not as you want them to be. If we have preconceived expectations of people, then we are setting ourselves up for disappointment.
With this question, the recruitment team is trying to figure out if you are someone who can be trusted to build rapport- a so called “soft skill” that is of utmost importance in the role of a Cabin Crew. You can successfully answer this question by thinking back to past positions or college experiences where your job depended on initiating and maintaining contact with key individuals. A little preparation goes a long way when it comes to your response- as your goal is to help the hiring manager imagine you motivating other people to support the company’s initiatives.
1. Generalize Your Relationship-Building Experiences: Think back through your career up to this point. Were you ever given a project in which you needed to communicate with a remote colleague or vendor? If you worked in sales- did you cultivate relationships with clients or successfully maintain existing accounts? If you worked in a coffee shop- how did you keep customers happy to keep them coming back? The idea is to think about your successes- then narrow down those experiences to a few “take home” words so that even if you worked in a different industry as the hiring manager- the ideas resonate.
2. Turn Failure Into a Learning Opportunity: If “what are the key ingredients in guiding successful business relationships?” is an interview question that brings you anxiety because you’ve found it challenging to do so in past positions- it’s time to do a little digging. Use reputable sources to compare best practices to what you already know. For example- think of how you could have applied the tip “do at least as much listening as you do speaking.” If you worked in marketing- think of how by being a more active listener you could have tailored your proposal to the client. If you have a customer service background- think of how important it was to listen to customers- and how crucial it was to pay close attention to training given by senior staff so you could ask experienced colleagues the right questions when dealing with a complex issue.
3.Regularly Put Yourself in Someone Else’s Shoes: One-sided business relationships are bound to fail. For example- if you consult regularly with a colleague for technical guidance- are you available to help that person when she or he needs to know something in your area of expertise? If the person hasn’t asked for your help yet- try finding ways of sharing valuable information with the individual on occasion. If your duties will include asking others to do something for you- think about how they will feel each time your requests come in- and you could adjust your strategy accordingly.
Now, how to Answer the ‘What Are the Key Ingredients for Business Relationships?’
I’d say being a great observer- being an open communicator and having a good sense of humor. On the first point- active listening really helps in business relationships. I try to pick up on others’ personal details and keep those bits in mind as I interact with them. Regarding communication- I like to be open and honest all of the time. If I don’t know something- I have no trouble saying “I don’t know- but let me look into that and get back with you.” Finally- having a sense of humor cuts through the tension and stress that often come with challenging work. I find if I don’t take myself or others too seriously- people enjoy working with me and look forward to future opportunities to collaborate with me.
Now that you’re prepared to answer one of the most difficult interview questions- get ready to take charge of your chance at landing your dream job and subscribe to my channel: